Clear answers about refunds.
Templates and credits are digital goods you can use the moment you buy them, so our refund rules are short and specific. If something went wrong on our side, we'll make it right.
Plain-English draft. Have it reviewed by a lawyer before launch.
At a glance
| Purchase | Refundable? |
|---|---|
| Duplicate charge | Yes, always |
| Paid but didn't receive what you bought | Yes, always |
| Credit pack, no credits spent | Yes, within 14 days of purchase |
| Credit pack, some credits spent | No |
| Bundle or unlocked template | No, unless it was faulty |
| Subscription | Cancel any time; no partial-period refunds, except where the law requires |
Always refunded
- Duplicate charges. If you were charged twice for the same thing, we refund the extra charge.
- Technical failures. If you paid and didn't get what you bought (credits not added, a bundle not unlocked, a subscription not activated) and we can't fix it promptly, we refund it.
- Faulty templates. If a template you paid for doesn't work as described and we can't fix it, we'll refund it or return the credits.
Credit packs
You can get a full refund for a credit pack within 14 days of purchase, as long as none of the credits from that pack have been spent. Once you've used credits from a pack, that pack can't be refunded, because you've received the templates they paid for.
Outside that window, your credits stay in your account. Purchased credits never expire, so there's no rush to use them. Credits have no cash value and can't be exchanged for money except under this policy.
Bundles & unlocked templates
Bundles and templates unlocked with credits are available to use immediately and are yours to keep, so they aren't refundable once delivered, except where they were faulty or the law requires. If you unlocked the wrong template by mistake, tell us within a few days; we'll usually swap it if you haven't used it yet.
Subscriptions
- You can cancel Plus or Pro at any time from the billing portal in Billing.
- Cancelling stops the next renewal. You keep your plan until the end of the period you've paid for.
- We don't give refunds for partial periods or unused time, except where the law requires.
- If you were charged for a renewal you didn't intend and haven't used the plan since it renewed, contact us within 7 days. We'll look at it case by case.
- Everything you own stays yours after cancelling: purchased and bundled templates, redeemed Plus unlocks and unspent credits.
Your legal rights
This policy doesn't limit any rights you have under the consumer law where you live. If the law gives you a right to a refund, a repair or a replacement, you have it regardless of what this page says. Where a cooling-off period applies to digital content, you may be asked at checkout to agree that the content is delivered immediately, which can end that period once you start using it.
How to request a refund
- Find the payment in Order history and note the date and amount.
- Go to Contact → Billing, or email hello@bingocards.io.
- Tell us the email on your account, which purchase it is and what went wrong.
Please contact us before disputing a charge with your bank. It's usually much faster, and a chargeback can freeze your account while it's investigated.
What happens after a refund
- Refunds go back to the original payment method through Stripe. Banks usually take 5–10 business days to show them.
- Refunded credits are removed from your balance, and refunded bundles or templates are removed from your account.
- Cards you already made stay in your account, but you won't be able to open a refunded premium template again without unlocking it.