How do I delete my account?

Account deletion is handled by our support team for now. It's permanent, so we confirm with you before anything is removed.

Before you start

• Cancel any subscription first in Billing, so you aren't charged again.
• Download or print anything you want to keep. Deleted cards can't be recovered.
• Unspent credits and owned templates are lost when the account is deleted, and can't be refunded or moved.

Steps

1. Go to Contact and ask for account deletion.
2. Send it from, or mention, the email address on the account.
3. We reply to confirm it's really you and that you understand what will be deleted. Never send your password or a login code.
4. Once you confirm, we delete your account, your saved cards and your other personal data, then email you when it's done.

We keep a small amount of information when the law requires it, such as payment records for tax purposes. Our Privacy policy explains what and for how long.