Request a refund

Templates and credits are digital goods you can use straight away, so refunds follow a few clear rules. The full details are in our Refund policy.

Before you start

• Duplicate charges and technical failures (you paid but didn't get what you bought) are always refunded.
• Unused credit packs can be refunded within 14 days of purchase if no credits from the pack have been spent.
• Subscriptions can be cancelled any time. We don't give partial refunds for the current period, except where the law requires.
• Your legal rights as a consumer always apply on top of this.

Steps

1. Find the payment in Orders and note the date and amount.
2. Go to Contact and choose billing.
3. Tell us the email on your account, the order, and what went wrong.
4. We'll reply by email. Approved refunds go back to the original payment method, and banks usually take 5–10 business days to show them.

Troubleshooting

I don't recognize a charge

Search your email for a receipt from Stripe first, which names our business. If you still don't recognize it, contact us before disputing it with your bank so we can investigate quickly.